Returns & Exchanges

At Merkury Smart, we want you to be completely satisfied with your smart home electronics. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.

2

Prepare the Package

Carefully pack your Merkury Smart devices in their original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your package before dropping it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects your returned electronics, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing